Decision Science with AI

SOFTWARE AND SERVICES FOR LOCAL GOVERNMENT

Data-driven solutions that help cities produce better outcomes for all residents.

We use data to show which revenue policies work, which don’t work, and how algorithms can fix it.

Revenue Optimization

Do you think your city can collect more revenue? Or, are some of your policies leading to unwanted outcomes? SERVUS creates AI-powered software that makes collections fairer and easier to manage. We use analytics to predict which individuals might not pay and offer a personalized payment to incentivize compliance, increasing affordability and boosting on-time payments.

Solutions We Provide

SERVUS delivers smart and secure solutions that empowers cities to serve residents more equitably while achieving financial goals.

Use data, not guesswork

Administrative burden and poor public perception stem from policy. Read more >>

WHY CHOOSE SERVUS?

Built for Public Service.

Data-Driven Insights

Algorithms that uncover payment behavior patterns municipalities often miss.

Equity + Accountability

Help those who need it, while holding others accountable to pay fairly.

Debt relief alone isn’t enough.

While debt forgiveness can offer immediate support, it often provides only temporary relief. Many residents eventually fall back into debt because the deeper, structural causes of their financial hardship remain unaddressed.

Outdated collection practices deepen the problem.

When municipalities rely on third-party debt collectors, it disproportionately impacts the most financially vulnerable. These agencies can impose aggressive tactics and added fees, pushing people further into a cycle of stress and delinquency.

Conventional payment plans aren’t the answer.

Standard payment plans often ignore a person’s true ability to pay, allowing debt to snowball instead of resolve—especially when ongoing charges outpace payment commitments.

A smarter way forward.

Traditional income thresholds create an unfair “all-or-nothing” system, where people just above the cutoff receive no help, even if they’re genuinely struggling. Instead, municipalities need modern, data-informed policies that take individual circumstances into account.

The cost of assumptions are too high.

Many cities are losing millions in uncollected revenue—not because people won’t pay, but because outdated systems and assumptions make compliance harder. With better data, cities can design policies that are both fair and financially sustainable.

Data-driven solutions that help cities recover millions while serving residents equitably

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Data-driven solutions that help cities recover millions while serving residents equitably *

WE CONSULT ON REVENUE POLICIES AND IMPLEMENT SOFTWARE TO FIX THE PROBLEM.

SERVUS collaborates with municipalities to develop and implement data-driven revenue policies that balance fiscal responsibility with community equity. We combine municipal operations understanding with advanced data science to first design evidence-based frameworks with our clients, then deploy our software solutions to implement these policies and deliver measurable fiscal outcomes.

SERVUS USES CUTTING EDGE TECHNOLOGY TO TACKLE THE DEBT CRISIS IN LOCAL GOVERNMENTS

  • Improved collections and fairness

  • Empirical evidence based pricing structures

  • Keep your existing payments vendors

  • Minimize delinquency

  • Easy implementation

  • No upfront or setup costs

  • Designed to fit your regulatory framework

  • Eliminate administrative burdens for staff and customers

We've tried text message reminders and flexible payment plans, but they don't solve the core problem—people still fall behind and accumulate fees. We need something that actually helps our system recoup the funds we need to operate."

— City of Portland Water Bureau Director

FAQs

SERVUS Benefits

  • SERVUS helps cities understand how they can achieve their fiscal and equity goals. When cities have good data, they can make better decisions. Additionally, more people will pay on time, allowing the city to collect more revenue, and prevent residents from falling into debt. It's a win-win for everyone!

  • Cities need revenue to operate. When people don’t pay, more resources are directed at compliance. By adjusting the amount due for those who need assistance, it helps cities collect the money they need in a timely manner to provide services without creating extra hardship for anyone.

  • SERVUS uses information the city already has to figure out how much each person can afford to pay.

  • With segmented pricing, people who can afford to pay the normal price of their fines and fees will, and those who can't will get the appropriate financial assistance. This means the city collects more money, and fewer people fall into debt.

  • No. SERVUS helps cities prevent people from falling behind on their bills in the first place. We use data to identify who might need help and proactively offer personalized discounts or payment plans to make things more affordable. This leads to more on-time payments and avoids the need for debt collection.

  • It's important to understand that we don't actually charge anyone more than the standard fine or fee. That would be unfair. Instead, we help cities offer adjustments/discounts to those who truly need them. Think of it like other programs cities already have:

    • Property taxes: Seniors often get discounts.

    • Bus fares: The price varies for youth, adults, and seniors.

    • Amnesty programs: Cities sometimes reduce fines for people who couldn't pay them before.

    • Existing financial assistance: Many cities offer discounts on utilities or other services for those in need.

    These programs are well accepted. Segmented pricing is a smarter version of these programs that helps ensure that everyone pays what they can reasonably afford. It's about making the system fairer, not charging some people more.

    The key difference with SERVUS is that we use data to make sure the discounts are given out fairly and consistently. This helps cities avoid bias and make the best use of their resources. Ultimately, it's about creating a system where everyone is treated equitably, and no one faces undue financial hardship because of a fine or fee.

Utility Rate Services

  • Determine if you are accomplishing your goals or if your communities are having the proper outcomes.

  • Any consultant can provide you an analysis but we have the expertise to optimize both tiered and fixed rates. We utilize proven leading-edge technologies to measure payment propensity.

  • SERVUS has partnerships with universities and professional organizations to ensure rigorous and evidence-based implementations. We conduct field experiments to validate our approach.

  • Our flagship service offers your utility the ability to increase rates while insulating financially challenged ratepayers.